Thanks for all this. You really provide outstanding support!

However, if all it took was a tweaking of the files, I’d be working with SmugMug today. The reasons I don’t are:

1/ No practical way to have custom files for each format of each photo. That makes it impossible to produce prints of a controlled size independent of the paper size in order to provide a white border for framing purposes.

2/ Branding. Right or wrong, I’d rather have my customers feel they buy from me than from a third party. In their mind, if they want a print from me, it means they trust me, not a third party I would impose to them. Especially if it is for portraiture. Of course they can imagine I don’t make mugs myself, but there is no reason why they should deal with anyone else.

Regarding the metamerism failure, I will try to get more prints from EM. I appears it is a problem with B&W on Fuji Frontier, so they should be affected too (and I am worried now). If it is not solvable, I’ll resume doing the printing myself. I am not sure how soft proofing can help to evaluate tints that only appear under some lighting.

PS: Thanks for the compliment!

I’d love to investigate your order - we unconditionally guarantee every single print .. if you wouldn’t mind writing our help desk ATTN: Andy in the subject line, and sending me your order#, I’ll review it and get back to you. I do tons and tons of black and white work myself, but our lab isn’t set up for “true black and white” yet, so it sometimes takes a bit of special tweaking to get the files just right for B&W. I hope you’ll contact me and I look forward to working on this with you, and getting you prints you are thrilled with Thanks!

PS: Your stuff is really good, I particularly liked the Dungeness shot and Kent in the Mist!